To thrive in today’s business landscape, companies must embrace a customer-oriented culture, where customer experience becomes a fundamental aspect of their business strategy, values, and vision. However, it is important to recognize that the employees who shape the business strategy, values, and vision are the ones who drive this customer-centric approach.
Tag: CX
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7 Fantastic Use Cases for SMS in Customer Experience
From discounts to reminders, delivery updates to customer verification – SMS is the vehicle for many CX initiatives. Recognizing this, many brands leverage the channel to enhance customer experience.
10 Reasons Why You Should Use Business Messenger in 2023
The article is only a sneak peek of what Business Messenger does and the benefits it brings. The following ten reasons to consider purchasing the solution delve much deeper.
10 reasons why SMS is a great way for customer communication
Thanks to the widespread use of mobile phones around the world, SMS marketing is still a vital strategy in the marketing industry.
HORISEN Business Messenger Review
“HORISEN Business Messenger Review: Much More Than a Messaging Solution” has been published by CX Today.
The review characterizes HORISEN Business Messenger as a platform that “brings together cloud technologies to help companies communicate with their customers across various channels like messaging apps, social media platforms, and other channels.
SMS marketing – old but gold
SMS marketing is an important strategy in today’s marketing industry as the majority of people worldwide own a mobile phone.
Telegram takes messaging marketing to the next level
With HORISEN Business Messenger, marketers can take full advantage of Telegram options and maximize business performance.
Omnichannel – talk to clients through their preferred channel
HORISEN Business Messenger orchestrates seamless communication across various messaging channels.
Manage full customer life cycle with Telegram
At first sight, among countless messaging apps, how this one could follow the giants along the way of instant messaging, on the already saturated market? Let’s mention some – secure encryption, fast messaging speed, cute stickers (easy to create even on your own), the ability to send non-compressed files, so what’s not to love? Last month Telegram reached 500 million users and this growth seems unstoppable.