Tag: CX

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Transforming Customer Experience

Transforming Customer Experience

Nov 1, 2023 |

Amidst the ever-evolving landscape of messaging technology, providing an unparalleled customer experience is the Holy Grail, and HORISEN is the company that truly exemplifies this principle. With over two decades of expertise in the messaging industry, HORISEN has redefined the landscape, revolutionizing how businesses engage with their customers. As a one-stop shop for managing wholesale and retail messaging, our cutting-edge solutions have earned them a well-deserved reputation as pioneers of state-of-the-art CX.

ChatGPT and Large Language Models Will Change Business Messaging

ChatGPT and Large Language Models Will Change Business Messaging

Oct 24, 2023 |

How generative AI is changing how service, sales, and marketing teams communicate? 55 percent of organizations are piloting or in production mode with generative AI (GenAI). The business functions with the highest adoption rates are: software development, marketing, customer service, and sales.

Putting People First

Putting People First

Aug 15, 2023 |

To thrive in today’s business landscape, companies must embrace a customer-oriented culture, where customer experience becomes a fundamental aspect of their business strategy, values, and vision. However, it is important to recognize that the employees who shape the business strategy, values, and vision are the ones who drive this customer-centric approach.

HORISEN Business Messenger Review

HORISEN Business Messenger Review

Mar 28, 2023 |

“HORISEN Business Messenger Review: Much More Than a Messaging Solution” has been published by CX Today.
The review characterizes HORISEN Business Messenger as a platform that “brings together cloud technologies to help companies communicate with their customers across various channels like messaging apps, social media platforms, and other channels.