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To thrive in today’s business landscape, companies must embrace a customer-oriented culture, where customer experience becomes a fundamental aspect of their business strategy, values, and vision. However, it is important to recognize that the employees who shape the business strategy, values, and vision are the ones who drive this customer-centric approach.
As the messaging landscape rapidly evolves, people’s expectations for seamless communication continually rise and businesses must adapt to the highly competitive telecom industry.
From discounts to reminders, delivery updates to customer verification – SMS is the vehicle for many CX initiatives. Recognizing this, many brands leverage the channel to enhance customer experience.
The article is only a sneak peek of what Business Messenger does and the benefits it brings. The following ten reasons to consider purchasing the solution delve much deeper.
As a variety of business messaging platforms are available in the market, the question arises:
What are the features that make a business messaging platform a perfect fit for your business?
HORISEN’s CCO Sabina Majerić gave an interview to Capacity Media about CPaaS potential and scalability, and how companies can make the most of using it.
The messaging industry is changing so rapidly. We are witnessing the rapid growth of SMS industry especially in the area of A2P messaging.
The increasing adoption of cloud technology has caused numerous vendors to prioritize cloud-based delivery models over on-premise solutions.
It seems that the new era of technological innovation has begun with artificial intelligence (AI) technology using deep learning algorithms to generate human-like texts.