A Proud Milestone to Close 2025 and Power Our Vision for 2026
HORISEN has been named the winner of the CX Catalyst award at the recently concluded The Fast Mode Awards 2025, receiving recognition in the excellence area of Growth for its Messaging Ecosystem solutions suite.
The awards, organized by the leading independent telecoms media company The Fast Mode, convened over 300 telecom operators, vendors, and industry leaders from across the globe to spotlight the technologies and innovations redefining the future of connectivity.
HORISEN’s Messaging Ecosystem brings together a comprehensive suite of vendor-neutral, modular, and interoperable platforms that simplify complex telecom operations while delivering enterprise-grade performance. The ecosystem, which includes HORISEN’s SMS Platform, Business Messenger, SS7 and STP Platforms, as well as MNP and Inventory Platforms, enables operators, aggregators, and enterprises to manage every aspect of their messaging business from a single, unified environment.
By simplifying workflows and integrating real-time monitoring, users of the Messaging Ecosystem are able to achieve faster resolution times and better end-customer engagement. From public safety messaging alerts for Swiss cantons to direct carrier billing deployments for Vodafone Germany‘s UPLIFT project, HORISEN’s Messaging Ecosystem empowers users to strengthen their communications systems, simplify operations, and improve customer satisfaction.
Following thorough evaluation based on The Fast Mode solution assessment framework, HORISEN was recognised in terms of Growth, having demonstrated significant impact and ability in helping operators scale services, enter new markets, and grow messaging revenues, while substantially reducing operational friction. This was complemented by additional assessment by a panel of independent judges, consisting of senior leaders and prominent industry figures.
“For this year’s CX Catalyst titleholder, we sought out entries that not only demonstrated impact in delivering exceptional customer experiences, but also enabled operators to drive real, measurable outcomes for their bottom line,” said Tara Neal, Executive Editor of The Fast Mode. “HORISEN’s Messaging Ecosystem does just this by combining user-centric design with intuitive workflows and AI-powered automation to drive smoother customer journeys — both for operators and subscribers.”
“Customer experience is the foundation of our entire Messaging Ecosystem, not an afterthought,” said Una Zecic, Public Relations Manager at HORISEN. “Receiving this year’s CX Catalyst title reaffirms our dedication to helping operators deliver exceptional user satisfaction, while making complex processes simpler, smarter, and more human-centric.”
HORISEN continues to evolve its Messaging Ecosystem through advanced technological innovation, featuring latest developments in AI-powered optimization, intelligent automation, and predictive system monitoring to enhance both performance and usability. The company is also investing in next-generation scalability and compliance, aligning with the latest standards to ensure secure, future-proof customer operations.
HORISEN was also recognized in The Fast Mode 100, a prestigious series showcasing the top one hundred technology players that shape the global telecommunications ecosystem. Being featured in the Fast Mode 100 highlights the company’s leadership in fusing innovation with human understanding, turning cutting-edge technology into meaningful, effortless interaction that grows with every user.
This press release was published at Fast Mode, a trusted source for industry news.
