Intelligent router built to manage complex messaging flows with ease
Control, route, and optimise messaging across channels
HORISEN Omnichannel Router provides the tools needed to efficiently manage messaging traffic across multiple channels and networks. With flexible routing logic, real-time decision-making, and a single unified API, it enables seamless integration with existing systems. Built-in fallback mechanisms ensure reliable message delivery, helping businesses maintain performance, scalability, and full control in complex messaging environments.
UNIFY OMNICHANNEL MESSAGING WITH ONE API NOW!
General features
- Omnichannel messaging solution for wholesale, retail, and enterprise use
- Inbound and outbound communication across multiple channels
- API-first architecture for seamless system integration
- Single platform to manage all messaging channels
- Cloud-based and on-premise deployment options
- High scalability for large-scale messaging volumes
- Reliable, carrier-grade performance
- Geo-redundancy support
Supported Channels
- SMS via HTTP(s) API and SMPP
- RCS with Google RBM support for multiple agents
- WhatsApp Business API for multiple accounts and sender numbers
- Telegram for multiple bots
- Email outbound via SMTP
- Facebook and Instagram integration
Unifier API for All Channels
- Single RESTful API endpoint for all supported channels
- Send messages across channels using one unified request
- Built-in multi-fallback logic for channel redundancy
- Webhook support for inbound message delivery
- Simplified integration for faster time-to-market
Rich Messaging Capabilities
- Convert SMS into rich messaging experiences
- Integration with SMS Platform via SMPP/Price List routing
- Send rich messages based on content and sender ID
- Automatic fallback to SMS when needed
- Support for rich channels (RCS, WhatsApp, MMS, etc.)
Message Log
- Detailed inbound and outbound message logs
- Full visibility across all channels and message types
- Device preview for better troubleshooting and support
- Centralized monitoring of messaging activity
Testing Manager
- Test channel setup by sending and receiving messages
- Validate Unifier API connectivity
- Simplified onboarding and faster implementation
- Reduced dependency on complex testing environments
CDR Manager
- Multi-channel CDR manager for usage tracking
- Enables integration with external billing systems
- Ideal for carriers without native billing solutions
- Supports flexible reporting and data export
Use Cases
- Retail and e-commerce customer communication
- Order updates, delivery notifications, and returns management
- Banking notifications and secure messaging
- Fraud alerts, OTP delivery, and transaction confirmations
- Software platforms requiring omnichannel APIs
- CPaaS and SaaS platforms embedding messaging capabilities
- Customer engagement and support automation
- Two-way communication and chatbot integrations
- Marketing campaigns across multiple channels
- Personalized promotions and customer journeys
- Enterprises managing global customer communication
- Channel fallback to ensure reliable message delivery
- Carriers integrating messaging without billing systems
- And many more omnichannel communication scenario
Highest Security Standards
- GDPR and ISO 27001 compliant
- Data is hosted on HORISEN cloud environment in Switzerland
- Servers are collocated in bank-certified data centres
- State-of-the-art layered security measures applied to protect the platform
- Redundant DDoS Protection on ISPs level
- Connections are restricted by IP address, only trusted IPs allowed
- VPN connectivity is available on request
- IPSec connections for customers as security best practice
- Audit Trails & Logging: Comprehensive system activity logs for traceability and compliance audits
24/7 Managed Omnichannel Router
- Extremely robust and reliable
- No downtime even during maintenance of the router
- Fast and competent technical support service
- Hands-on system maintenance, problem detection, and problem-solving
- Dedicated team of developers with in-depth industry know-how
- 24/7 availability of our professional support team