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“Omnichannel CX in a Mobile-First World” by HORISEN’s CEO, Fabrizio Salanitri has been published in the latest issue of Pipeline Magazine.
In today’s fast-paced world, companies find it challenging to reach customers who are constantly on the move. Therefore, omnichannel has become a necessary approach that allows companies to maintain connections with their target audience.
Read the article in Pipeline Magazine and find out more about the topic.
Staying connected is no longer a luxury – it’s an expectation. Whether on the ground or in the air, passengers demand seamless communication, and airlines are taking note.
Recent reports have uncovered alarming security breaches in US telecommunications networks, where state-sponsored hackers have managed to infiltrate critical infrastructure.
The HORISEN team is excited to return this February for the Capacity Middle East event.
A Telco Perspective: The shift from static, one-way communication to dynamic, two-way conversations is well underway, reshaping how businesses connect with their customers.
One-way messaging is no longer enough. Customers expect instant, two-way conversations on the channels they trust and use daily.
In a world that moves at the speed of a swipe, customers expect answers now – and not just from you, but from every brand they interact with.