by Una Zecic | May 21, 2025 | News
Interview with Nemanja Miljkovic, CIO at HORISEN “True compliance goes beyond regulations – it’s the foundation of trust in IT and data security.” This is how we open our conversation with Nemanja Miljkovic, CIO of HORISEN. The occasion for this interview is...
by Una Zecic | May 6, 2025 | News
Telcos, Take the Lead HORISEN has introduced a new approach to real-time omnichannel campaign management, helping telcos actively support public service communication. Rorschach, May 2025 – Telcos have the infrastructure and reach to become key enablers of both...
by Una Zecic | Apr 9, 2025 | Articles
A Telecom Perspective The shift from static, one-way communication to dynamic, two-way conversations is well underway, reshaping how businesses connect with their customers. As expectations evolve, today’s customers demand real-time, interactive experiences –...
by Una Zecic | Apr 1, 2025 | Articles
One-way Messaging is No Longer Enough In our recent article Why One-Way Communication Is Costing You Customers we explored a critical challenge facing modern businesses: the inability to truly connect with customers in real time. The message was clear – one-way...
by Una Zecic | Mar 27, 2025 | Articles
And What to Do About It A customer is browsing your website late at night. They have a quick question—not a big one, just something simple. They look for a chat box. Nothing. Just a generic “Contact Us” form that might get answered… tomorrow. They pause. Sigh. Then...