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Omnichannel CX in a Mobile-First World

Omnichannel CX in a Mobile-First World

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The best approach in today’s fast-paced world

“Omnichannel CX in a Mobile-First World” by HORISEN’s CEO, Fabrizio Salanitri has been published in the latest issue of Pipeline Magazine.

In today’s fast-paced world, companies find it challenging to reach customers who are constantly on the move. Therefore, omnichannel has become a necessary approach that allows companies to maintain connections with their target audience.

Read the article in Pipeline Magazine and find out more about the topic.

Omnichannel CX in a Mobile-First World

Latest entries in this category:

The Telecom Industry Is Changing

The Telecom Industry Is Changing

Why Investing in Modern Messaging Technology Matters More Than Ever and what the Simon-Kucher Global Telecommunications Study 2026 tells us about the future of messaging.

Why Infrastructure Choices Matter

Why Infrastructure Choices Matter

Following our initial conversation and a joint on-site visit, we sat down again with CEO of RZO, to go deeper into the technical, strategic, and sustainability aspects of the Gais Data Centre.

Interested in the latest posts?

The Telecom Industry Is Changing

The Telecom Industry Is Changing

Why Investing in Modern Messaging Technology Matters More Than Ever and what the Simon-Kucher Global Telecommunications Study 2026 tells us about the future of messaging.

The Cost of Optimizing Everything

The Cost of Optimizing Everything

I recently came across a short video that asked a surprisingly simple question:
Why does everything feel a little worse today?
Not necessarily more expensive. Not slower. Just… less satisfying.