New Features Spotlight
Every millisecond matters in messaging. Every click, edit, or deletion can ripple across interconnected systems. That is why knowing what happened, when, and by whom is not just helpful – it is critical. Having deep insight into platform activity is not a luxury anymore – it is a necessity. Whether you are scaling operations, maintaining compliance, or reacting to a service disruption, visibility is power.
Imagine managing a platform where messages are exchanged at lightning speed, configurations are updated constantly, and user actions happen around the clock. Now imagine something goes wrong – a misconfiguration, a suspicious login, or a deleted record. Without visibility into the who, what, when, and how, your response is delayed, your risk increases, and your trust with customers is at stake.
That is where the Audit Log steps in – not just as a tool, but as your system’s black box.
What Is the Audit Log?
The Audit Log is a detailed, timestamped history of every user and system-level action on your platform. Think of it as your platform’s digital memory – a black box. It tracks logins, data changes, configuration updates, deletions, and much more – creating a clear, verifiable trail of who did what, when, and how.
Whether you are managing compliance, troubleshooting user behavior, or ensuring transparency, the Audit Log provides a centralized, searchable source of truth – always available, always up to date.
“Operational transparency is the foundation of scalable telecom systems. With Audit Log, we give our customers full control, clarity, and compliance – without delays.” – Fabrizio Salantri, CEO at HORISEN.
Flexible Log Access Designed for Real-Time Troubleshooting & Compliance
With Audit Log, HORISEN now enables flexible access to real-time logs, empowering teams to troubleshoot efficiently, comply with internal policies, and maintain system integrity without waiting on support intervention. These options are available:
Access Audit Log over Grafana GUI
Audit logs can be accessed through the Grafana GUI hosted on HORISEN side. In addition to access, users can filter logs based on predefined criteria, search log content using keywords, and monitor a graphical representation of log activity in real time.
Direct Integration with External Systems
Logs can be streamed in real time to the existing log management solution via Vector sink. This is the most efficient and scalable option – ideal for advanced monitoring, alerting, and custom dashboards.
Loki API Access
If direct integration is not possible, the internal team can retrieve logs through the Loki API using flexible queries. This offers instant access to the data you need without IP restrictions.
SFTP-Based Log Access
For teams that prefer file-based workflows, logs can be made available on a secure SFTP server. Once the IP address is whitelisted, you will receive secure credentials and can download files on demand. Logs are stored for a defined retention period.
All options support filtering by event type, user, API endpoint, HTTP method, and application module (e.g. Business Partners, Finance, Security). The period filter allows for any custom time range, while an auto-refresh toggle helps streamline live monitoring.
Why Audit Logging Matters
Whether you are a platform owner, a compliance officer, or an operations engineer, Audit Logs give you complete operational awareness – in real time and historically.
Security and Accountability
Every action is traceable to a specific user or system. If something breaks, changes unexpectedly, or violates policy, you will know exactly what happened, who triggered it, and when.
Compliance and Regulation
In a world increasingly governed by data protection laws (like GDPR, NIS2, or DORA), auditability is no longer a nice-to-have. It is often a mandatory requirement. Audit Logs provide a verifiable, unalterable trail that proves your processes are under control.
Troubleshooting and Root Cause Analysis
A routing misconfiguration? An unexpected parameter change? Unusual user activity? Instead of assumptions or delays, your team can identify the root cause within seconds using real-time filters and precise event details. This enables faster incident resolution, clearer accountability, and minimal disruption for your customers.
Operational Monitoring
Audit Logs are not only useful during incident analysis—they also give teams continuous visibility into how the platform is being used. With the right alerting setup on top of the log data, teams can monitor key activities, track important changes, and stay informed about events that may require attention. This provides a solid foundation for operational oversight, with the option to build more advanced monitoring and alerting as needed.
Security-Related Audit Logs
While the Audit Log brings operational visibility, its value goes even deeper when it comes to security. With built-in dashboards and alerting mechanisms tailored for security monitoring, HORISEN enables teams to move from passive oversight to proactive defense.
Security-related log entries are continuously monitored for potential threats, policy breaches, or suspicious activity. As soon as predefined thresholds or anomaly patterns are detected, the system triggers alerts – ensuring early detection and fast escalation to the appropriate personnel.
From login anomalies to misconfigurations and network irregularities, everything is logged, categorized, and made instantly accessible through secure filtering tools. Whether you’re in a highly regulated industry or managing critical infrastructure, this level of transparency and response readiness allows you to maintain full control without slowing down your operations.
“Security logging with HORISEN is not just an add-on – it’s a built-in safety net for teams who value agility, compliance, and peace of mind.” – Nemanja Miljković, CIO at HORISEN.
Ready to Take Control?
Already using HORISEN SMS Platform? Reach out to your account manager to activate real-time log access.
New to HORISEN? Book a demo to see how our robust architecture and operational transparency can power your messaging business.
