MNP PLATFORM FAQs

The solution is built for telecom operators, messaging aggregators, and communication infrastructure providers that deal with high volumes of phone numbers and need to manage mobile number portability efficiently. Mobile/fixed network operators generally use it to route calls and SMS correctly in MNP-enabled markets, ensuring regulatory compliance and improving customer experience (calls and texts reach the right carrier). Messaging aggregators and hubs rely on it to maximize delivery rates for A2P SMS by validating numbers and choosing optimal routes before sending. Even OTT and VoIP service providers find value in these platforms for global number validation and routing alignment. Essentially, if your business involves terminating messages or calls across multiple carriers, an MNP platform will streamline your operations – reducing undeliverables, lowering interconnect costs, and automating the heavy-lifting of number portability lookup. It is a commercially proven, carrier-grade solution that adds immediate value for any organization in the messaging or telecom value chain that needs accurate routing information on phone numbers.

HORISEN MNP Platform is a professional, vendor-neutral software solution for real-time mobile number portability (MNP) trading. Built for telecom providers, SMS aggregators, and signalling businesses, it enables users to query, manage, and exchange ported number information efficiently across multiple national portability databases and partner networks.

The platform is carrier-grade and highly scalable, supporting multi-protocol communication (such as ENUM, HTTP(S), Flat File) and seamless integration with major MNP providers worldwide. Whether used as a central routing intelligence hub or as a backend lookup engine, it ensures fast, accurate, and compliant portability data handling.

HORISEN MNP Platform is available as a cloud-hosted SaaS or on-premise deployment, making it flexible for various operational models. Its key strengths include query automation, high-performance throughput, routing optimization, and smart caching– allowing businesses to reduce message delivery errors, avoid unnecessary traffic hops, and remain compliant with number portability regulations.

In short, it is an all-in-one platform for MNP trading that helps telecom professionals take control of their portability traffic, optimize routing, and scale their operations without infrastructure complexity.

HORISEN MNP Platform is a complete cloud-based SaaS, carrier-grade solution designed for telecom providers, SMS aggregators, and large-scale messaging businesses that need to actively manage and trade mobile number portability traffic. It supports multiple telecom protocols such as ENUM, HTTP(S), SIP, and Flat File, allowing real-time integration. The platform is highly customizable, supports both on-premise and cloud deployments, and is ideal for businesses running large volumes of ported traffic with the need for advanced routing control, automation, and full system redundancy.

MNP Lookup Service, on the other hand, offers a quick, reliable access to number portability information through a simple HTTPS API. It is designed for businesses that do not need deep infrastructure integration but still want to verify the current network of a mobile number before sending an SMS. This helps improve delivery rates, reduce costs, and avoid routing errors – without requiring deployment or setup on your side.

In short, the MNP Platform is a powerful engine for managing and routing MNP traffic as part of your core infrastructure, while the MNP Lookup Service offers a fast and easy way to access portability data for validation or message routing through a web-based API. The right choice depends on whether you need deep integration and routing control, or just accurate lookup data on demand.

The choice between HORISEN’s MNP Platform and MNP Lookup Service depends on the scale and nature of your messaging business.

If you are a telecom operator, SMS aggregator, or CPaaS provider dealing with high volumes of ported traffic, real-time routing decisions, or active MNP data exchange, HORISEN MNP Platform is the ideal solution. It gives you full control over your portability workflows, supports custom routing logic, integrates with SMSCs and switches, and enables you to actively manage and trade MNP traffic in a vendor-neutral environment.

If your business only needs to verify number portability for routing accuracy – without operating a full routing infrastructure – then the MNP Lookup Service is the most efficient choice. It provides fast, real-time access to global portability data via API, with no infrastructure required.

To explore which option aligns best with your use case, visit www.horisen.com/contact and book a personalized demo with our MNP experts. We will help assess your needs and recommend the most effective solution.

Yes. The HORISEN MNP Platform performs number portability queries in real time, using up-to-the-second data from portability databases and live network lookups. It is built on a carrier-grade infrastructure engineered for high availability, throughput, and minimal latency, so responses are instantaneous even at high volumes. The system leverages multiple data sources (e.g. national MNP repositories) all in real time to ensure each query returns the current operator with maximum accuracy. The architecture is fully redundant, meaning there is automatic failover – the service remains uninterrupted even if a server or link goes down.

By identifying each number’s current network in real time, the HORISEN platform ensures your SMS traffic is routed via the correct operator every time. This prevents misrouted messages to a subscriber’s old carrier, avoiding unnecessary transit fees and delays. Instead, you get timely and precise information (like the proper MCC/MNC or routing number) for every lookup, allowing you to apply least-cost routing and deliver communications more efficiently. Knowing a number’s original and new operator at the moment of delivery helps increase messaging routing efficiency – improving delivery rates and reducing costs per message. In short, the platform automates routing optimization based on live portability data, so you always use the best path to reach a ported number.

HORISEN MNP Platform supports a broad range of telecom protocols and interfaces to handle real-time number portability queries. For integration with messaging platforms and IT systems, it provides a simple HTTP(S) interface. On the carrier side, the platform supports, HTTP(S), ENUM, Flat File and SIP protocols, enabling seamless communication with various external databases and infrastructure components. Its vendor-neutral architecture ensures smooth interoperability with global MNP providers and allows connectivity with both modern IP-based environments and legacy telecom systems. Whether used for routing, lookup, or traffic optimization, the platform ensures flexibility and high-performance query handling across different interfaces.

Yes. HORISEN’s MNP Platform is vendor-neutral and designed for seamless integration into existing telecom environments. It can connect to your SMSCs, switches, and routing systems without requiring major network reconfiguration. The platform supports direct lookup via HTTP(S) API and can be integrated with external databases or national MNP sources to retrieve real-time portability information. It also supports data caching to accelerate response times for frequently queried numbers. The centralized approach ensures accurate, fast number portability management across your infrastructure – whether you are a mobile operator, messaging aggregator, or digital service provider.

HORISEN MNP Platform offers flexible deployment models to suit both telecom operators and service providers. It can be deployed on-premises within your network – ideal if you require full control over data and ultra-low latency local processing. Alternatively, it is available as a cloud-based service, allowing quicker setup, elastic scalability, and reduced maintenance overhead. The solution is a fully productized software platform (not tied to proprietary hardware), so it runs smoothly on standard servers or virtualized/cloud environments. Whether you choose on-site or cloud, you get the same carrier-grade performance and HORISEN experts will assist you to determine the optimal deployment scenario based on your technical, security, and geographic needs.

HORISEN MNP Platform is engineered for high performance and 24/7 reliability, backed by HORISEN’s proven expertise in mission-critical telecom environments. The platform includes real-time dashboards and traffic logs, allowing users to monitor lookup activity, latency, query volume, and success rates with full transparency. You can configure alerting for anomalies – such as increased lookup failures or unusual response delays – to maintain service quality and SLA compliance. Built as a carrier-grade solution, it features redundant architecture and is optimized for fast response times, even under high load. Its robust monitoring tools, combined with continuous software updates and expert support, ensure stable operation without service disruption.

Absolutely. HORISEN MNP Platform logs every lookup and provides detailed usage records, which can be used for billing and cost analysis. If you offer number portability lookup as a service to partners or clients, you can easily export query records or integrate with your billing system to charge per query. The platform’s reporting tools help you analyze usage and ROI – for instance, you can analyze how cleaning out invalid or ported-out numbers is saving messaging costs. Many businesses use these insights to reduce cost and optimize spending: by identifying invalid numbers before sending SMS, you avoid undeliverable messages and thus save on termination fees. In short, HORISEN’s solution not only improves routing accuracy but also provides the financial transparency to track and monetize MNP lookup operations.

Yes – HORISEN MNP Platform is built with flexibility in mind and can be tailored to fit your exact business and technical requirements. You can configure routing behavior, adjust lookup priorities for different regions, and define fallbacks in case a query fails. The platform also supports importing your own datasets – and combining them with external MNP sources to optimize routing accuracy.

Integration with external systems is possible via HORISEN’s API set, enabling seamless connectivity with billing tools, CRMs, provisioning systems, and more. Whether you require support for specific interfaces, need to enforce country-specific porting logic, or want to scale the platform to handle increased traffic, HORISEN can adapt the solution to your environment. The result is a powerful, vendor-neutral MNP engine fine-tuned to your business model.

HORISEN MNP Platform automates number portability handling from end to end, reducing manual effort and improving accuracy. It can automatically update portability data by importing the latest ported number information from national databases or external feeds – ensuring your routing decisions reflect the most current data without manual syncing.

The platform also supports scheduled batch processing, allowing you to run large-scale lookups at predefined intervals. Additionally, it can monitor number status changes such as porting events or deactivations and respond in real time by triggering updates or notifications across your systems. These changes can be handled through event-based mechanisms and flexible API calls, keeping your records up-to-date without user intervention.

By automating routine data synchronization, bulk checks, and event-triggered updates, HORISEN MNP Platform helps telecom providers and enterprises maintain high-quality routing data, react instantly to number changes, and streamline operations with minimal human oversight.

HORISEN MNP Platform is natively integrated into the HORISEN Messaging Suite, working seamlessly with the HORISEN SMS Platform to ensure accurate, real-time message routing. It serves as a centralized number portability engine that automatically checks whether a number has been ported and determines the correct destination network- crucial for reliable SMS delivery in ported environments.

Within the broader HORISEN ecosystem, the MNP Platform complements modules like the SS7 Platform, Business Messenger, and more. Whether you are sending traffic via direct SS7 routes, managing multi-channel campaigns, or running an enterprise CPaaS environment, MNP Platform enriches routing intelligence across all services.

This end-to-end interoperability enables telecom operators, aggregators, and messaging providers to manage their entire messaging business from A to Z – from traffic origination and smart routing to delivery, reporting, billing, and compliance – on a fully modular, vendor-neutral platform. With HORISEN, you do not just get a lookup engine – you get a complete messaging infrastructure built for performance, flexibility, and scale. Moreover, the platform is also fully integratable into your existing system environment via open APIs and standard protocols, ensuring fast and seamless deployment.

HORISEN MNP Platform is built with high security, performance, and compliance in mind. It is hosted in bank-certified Swiss data centers with 24/7 protection and supports encrypted connections via VPN or TLS. The platform includes advanced access controls, supports IP whitelisting, and follows best practices aligned with GDPR and telecom-grade security standards. Designed for critical number portability operations, it ensures data integrity, fast query performance, and tamper-resistant routing decisions—protecting your messaging workflows at every layer.

HORISEN offers professional 24/7 technical support provided by in-house telecom experts specialized in number portability, signalling, and routing. From initial integration to ongoing operations, you will have direct access to a support team experienced in working with SMSCs, databases, lookup engines, and regulatory compliance. Support includes query optimization, route logic consulting, interface configuration, and proactive monitoring, ensuring your MNP traffic runs smoothly and efficiently.

Absolutely. Every HORISEN MNP Platform deployment includes personalized onboarding- covering everything from technical configuration and protocol setup to user training and data integration. Our training department has been awarded twice by the Antonio Meucci Global Telco Awards for its excellence in telecom onboarding. Whether you are integrating with an SMSC, setting up ENUM or HTTP APIs, or deploying on-premise or in the cloud, we will guide your team through a fast, low-friction launch.

Pricing is tailored based on your business model, feature requirements, and traffic scale. Whether you choose the Standard configuration or opt for a fully featured version with extended modules, we provide personalized pricing based on your operational goals. Contact us at www.horisen.com/contact to receive a custom proposal aligned with your messaging business strategy.

You can request a tailored product demo to explore how HORISEN MNP Platform supports your real-time number portability use cases. Our team will walk you through platform features such as multi-protocol lookup support, route optimization, API-based query automation, and integration with SMSCs or external databases. Book a live demo at www.horisen.com/contact and see how MNP routing and traffic management can be simplified and scaled with HORISEN.