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In a surprising move, last week, Apple announced its plans to integrate Rich Communication Services (RCS) into the iPhone, scheduled for release next year. This revelation marks a significant step forward in messaging communications for Apple users, aligning with the global standard set by the GSM Association.
The days of contacting a business by voice, letter or in person are gone; today messaging lies at the heart of business-to-consumer interaction. But with that comes challenges.
Today’s Business Messaging enables customers to initiate contact with brands while also allowing brands to proactively communicate with customers. Instead of one-sided messages like advertisements or mass email campaigns, these channels facilitate interactive, two-way conversations.
Antonio Meucci Global Telco Awards took place on 20 September 2023 in Madrid where HORISEN was awarded with two prestigious awards “Best Wholesale Messaging Platform” and “Best Training Department”.
HORISEN was honored with two awards for the seventh consecutive year at the annual ceremony of the CC-Global Awards. This prestigious event was held in Berlin on June 27, 2023 acknowledging outstanding innovations and accomplishments in the telecommunications industry on a global scale.
“Inside the CPaaS Market with HORISEN’s CEO” it the video interview with Fabrizio Salanitri hosted by Tom Wright from UC Today .
We are thrilled to be part of UC Today Marketplace 2023 launched last week.
HORISEN is included in the “The Top CPaaS Vendors for 2023” guide published by CX Today. The guide includes HORISEN as a CPaaS Enabler assisting “service providers in creating scalable, tailor-made solutions for communications and customer service”.
“Omnichannel CX in a Mobile-First World” by HORISEN’s CEO, Fabrizio Salanitri has been published in the latest issue of Pipeline Magazine.