YOUR PROFILE
The role of a Customer Support Specialist is to provide our customers with professional support via email, video call and phone.
Requirements
- Bachelor degree in computer science or High School Diploma with a focus on computer science or technology courses
- Knowledge of Internet technologies
- Computer skills and knowledge of MS Office applications
- Excellent English skills – both written and verbal
- Self-motivated, self-initiative, reliable and highly organized – willing to take the lead in solving any problem
- Team player with a positive attitude and willingness to learn
- Logical thinker and versatile
- Strong communication and customer care skills
- Willingness to work in shifts
- Readiness to follow the procedures and be a part of creating new ones
- Technology-oriented
Considered a plus
- Fluency in other foreign languages would be advantageous
- Background in SMS business (advantageous but not required)
- Experience with any ticketing system or any kind of professional communication
- Knowledge of Jira, Pipefy, Confluence or Outline
- Experience with Wireshark and json files
- Understanding of Prometheus/Grafana metrics and monitoring
In order for the application to be processed and reviewed further, be sure you are submitting your CV in English.
CVs in any other language will not be taken into consideration.
Process of selection and estimation is divided in 3 phases:
- HR team will present and introduce the company to the potential employee.
- For the second round of evaluation, candidates will be expected to prepare and present a brief presentation on HORISEN’s products and services, allowing us to assess their understanding of our company’s mission and offerings
- For the third and final stage, candidates will participate in a short, multi-day period of intensive training and testing designed to comprehensively assess their learning capabilities, depth of understanding, and existing knowledge level concerning the requirements outlined in the job announcement.