We are thrilled to announce that HORISEN is in the 2021 edition of the CX Market Guide! As part of the long-awaited collection from the leading online publication for Unified Communications and Collaboration technology, it’s filled with the latest trends and insights from some of the world's leading vendors.
Customer expectations are now higher than ever, but 93% of professionals believe that access to the right technology could bridge the experience gap. When the time comes to reach out to your business for solutions to a problem, clients want real, valuable conversations. This edition is a brief introspective of the environment at the heart of the connection between brands and their customers – what are challenges and opportunities, and why sensational customer interaction is important to differentiate themselves from competitors.
How HORISEN contributes to this demand in the era of the empowered customer, how to champion the ones who have it among rising demand for the “one that fits all’’ solution, and much more – find out inside the CX Market Guide. Click here for a free download.